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contact_center_not_enabled

HTTP 403§9.22 Contact center (`/v1/workspace/contact-center/*`, `/v1/workspace/me/agent-state*`, `/v1/workspace/quality/*`, teams/roles/SSO/SCIM)

The contact center (or, for queue routing, its contact_center_routing sub-switch) is not turned on for this company - a staff-set entitlement, off by default in production. Lines keep ringing their teams as today; Available / Not ready / Offline with the built-in reasons work regardless. Nothing changed.

Problem shape

Every non-2xx response is an RFC 9457 application/problem+json body. The type URI below is stable and machine-matchable, so branch on the final path segment (the code) and treat the status as redundant confirmation. See the error-handling guide.

{
  "type": "https://docs.vocapable.com/errors/contact_center_not_enabled",
  "title": "…",
  "status": 403,
  "detail": "…",
  "instance": "/v1/…"
}

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