Skills and queues of the people you supervise (CC7-R3, team-scoped)

GET

/v1/mobile/workspace/contact-center/agents

const url = 'https://api.vocapable.com/v1/mobile/workspace/contact-center/agents';
const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

curl --request GET \
  --url https://api.vocapable.com/v1/mobile/workspace/contact-center/agents \
  --header 'Authorization: Bearer <token>'

Everyone a company-wide supervisor sees, or a team lead’s subtree; can_manage says whether this person may bulk-edit their skills (cc.agent.skills.edit).

Authorizations

MobileBearer

Responses

200

Successful Response

application/json

CcAgents

object

data

required

Data

Array<object>

CcAgent

object

user_id

required

User Id

string

name

required

Name

string

role

required

Role

string

revision

required

Revision

integer

skills

required

Skills

Array<object>

CcAgentSkill

object

skill_id

required

Skill Id

string

name

required

Name

string

proficiency

required

Proficiency

integer

>= 1 <= 5

queues

required

Queues

Array<object>

CcAgentQueue

object

required

string

name

required

Name

string

priority

Priority

integer

default: 5

skills

required

Skills

Array<object>

CcSkill

object

required

string

name

required

Name

string

kind

required

Kind

string

Allowed values: language product tier license other

used_by_queues

Used By Queues

Array<string>

can_manage

required

Can Manage

boolean

Example

{
  "data": [
    {
      "queues": [
        {
          "priority": 5
        }
      ]
    }
  ],
  "skills": [
    {
      "kind": "language"
    }
  ]
}