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Agent assist opt-in, payment pause limit and CTI switches (read)

GET
/v1/mobile/workspace/contact-center/integrations/settings
curl --request GET \
  --url https://api.vocapable.com/v1/mobile/workspace/contact-center/integrations/settings \
  --header 'Authorization: Bearer <token>'

Authorizations

Section titled “Authorizations”

Responses

Section titled “Responses”

200

Section titled “200”

Successful Response

Media typeapplication/json
CcIntegrationSettings
object
switches
required
CcIntegrationSwitches

What staff turned on for this company (the contact_center_* switches).

object
cti
required
Cti
boolean
pci
required
Pci
boolean
assist
required
Assist
boolean
assist_enabled
required
Assist Enabled
boolean
assist_enabled_at
required
Any of:
string format: date-time
assist_enabled_by
required
Any of:
WorkspacePersonRef

A teammate named on a record: the id the server holds and the name to show.

object
user_id
required
User Id
string
name
required
Name
string
pci_max_pause_seconds
required
Pci Max Pause Seconds
integer
cti_screen_pop
required
Cti Screen Pop
boolean
cti_call_log
required
Cti Call Log
boolean
assist_latency_budget_ms
required
Assist Latency Budget Ms
integer
revision
required
Revision
integer
Examplegenerated
{
  "switches": {
    "cti": true,
    "pci": true,
    "assist": true
  },
  "assist_enabled": true,
  "assist_enabled_at": "2026-04-15T12:00:00Z",
  "assist_enabled_by": {
    "user_id": "example",
    "name": "example"
  },
  "pci_max_pause_seconds": 1,
  "cti_screen_pop": true,
  "cti_call_log": true,
  "assist_latency_budget_ms": 1,
  "revision": 1
}