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A queue's live and recent figures

GET
/v1/workspace/contact-center/queues/{queue_id}/stats
curl --request GET \
  --url 'https://api.vocapable.com/v1/workspace/contact-center/queues/example/stats?hours=24' \
  --header 'Authorization: Bearer <token>'

Authorizations

Section titled “Authorizations”

Parameters

Section titled “Parameters”

Path Parameters

Section titled “Path Parameters”
queue_id
required
Queue Id
string

Query Parameters

Section titled “Query Parameters”
hours
Hours
integer
default: 24 >= 1 <= 168

Responses

Section titled “Responses”

200

Section titled “200”

Successful Response

Media typeapplication/json
CcQueueStats

One queue’s live and since-since figures, CC_RESEARCH §4.3 definitions.

object
queue_id
required
Queue Id
string
since
required
Since
string format: date-time
observed_at
required
Observed At
string format: date-time
waiting
required
Waiting
integer
longest_wait_seconds
required
Any of:
integer
eligible_agents
required
Eligible Agents
integer
ewt_seconds
required
Any of:
integer
aht_seconds
required
Aht Seconds
integer
offered
required
Offered
integer
answered
required
Answered
integer
answered_by_ai
required
Answered By Ai
integer
abandoned
required
Abandoned
integer
short_abandoned
required
Short Abandoned
integer
service_level
required
Any of:
number
sla_percent
required
Sla Percent
integer
sla_seconds
required
Sla Seconds
integer
abandon_rate
required
Any of:
number
asa_seconds
required
Any of:
number
ewt_error_seconds
required
Any of:
number
ewt_samples
Ewt Samples
integer
0
acw_saved_by_ai_seconds
Any of:
number
ai_containment_rate
Any of:
number
Example
{
  "ewt_samples": 0
}

422

Section titled “422”

Validation Error

Media typeapplication/json
HTTPValidationError
object
detail
Detail
Array<object>
ValidationError
object
loc
required
Location
Array
msg
required
Message
string
type
required
Error Type
string
input
Input
ctx
Context
object
Examplegenerated
{
  "detail": [
    {
      "loc": [
        "example"
      ],
      "msg": "example",
      "type": "example",
      "input": "example",
      "ctx": {}
    }
  ]
}