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Contact-center interval metrics (the CC9 report engine)

GET
/v1/reports/contact-center/metrics
curl --request GET \
  --url 'https://api.vocapable.com/v1/reports/contact-center/metrics?start=2026-04-15T12%3A00%3A00Z&end=2026-04-15T12%3A00%3A00Z' \
  --header 'Authorization: Bearer <token>'

Authorizations

Section titled “Authorizations”

Parameters

Section titled “Parameters”

Query Parameters

Section titled “Query Parameters”
start
required
Start
string format: date-time
end
required
End
string format: date-time
group_by
Any of:
string
<= 120 characters
granularity
Any of:
string
<= 8 characters
metric
Any of:
Array<string>
<= 12 items
queue
Any of:
Array<string>
<= 200 items
team
Any of:
Array<string>
<= 100 items
agent
Any of:
Array<string>
<= 1000 items

Responses

Section titled “Responses”

200

Section titled “200”

Successful Response

Media typeapplication/json
CcApiMetrics
object
start
required
Start
string format: date-time
end
required
End
string format: date-time
timezone
required
Timezone
string
group_by
required
Group By
Array<string>
granularity
required
Any of:
string
Allowed values: 15m 30m 60m day week month
computed_through
required
Any of:
string format: date-time
data
required
Data
Array<object>
CcApiMetricsRow
object
dimensions
required
Dimensions
object
key
additional properties
Any of:
string
values
required
Values
object
key
additional properties
Any of:
number
totals
required
Totals
object
key
additional properties
Any of:
number
Example
{
  "granularity": "15m"
}

422

Section titled “422”

Validation Error

Media typeapplication/json
HTTPValidationError
object
detail
Detail
Array<object>
ValidationError
object
loc
required
Location
Array
msg
required
Message
string
type
required
Error Type
string
input
Input
ctx
Context
object
Examplegenerated
{
  "detail": [
    {
      "loc": [
        "example"
      ],
      "msg": "example",
      "type": "example",
      "input": "example",
      "ctx": {}
    }
  ]
}