After-call work, auto-answer and reason codes (owner/manager)

GET

/v1/workspace/contact-center/agent-settings

const url = 'https://api.vocapable.com/v1/workspace/contact-center/agent-settings';
const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

curl --request GET \
  --url https://api.vocapable.com/v1/workspace/contact-center/agent-settings \
  --header 'Authorization: Bearer <token>'

Authorizations

HTTPBearer

Responses

200

Successful Response

application/json

ContactCenterAgentSettings

object

contact_center_enabled

required

Contact Center Enabled

boolean

acw_seconds

required

Acw Seconds

integer

acw_seconds_configured

required

Any of:

integer
null

integer

default_acw_seconds

required

Default Acw Seconds

integer

acw_extend_seconds

required

Acw Extend Seconds

integer

acw_max_extensions

required

Acw Max Extensions

integer

auto_answer_allowed

required

Auto Answer Allowed

boolean

revision

required

Revision

integer

reason_codes

required

Reason Codes

Array<object>

AgentReasonCode

object

code

required

Code

string

label

required

Label

string

builtin

required

Builtin

boolean

archived

Archived

boolean

revision

Any of:

integer
null

integer

max_duration_seconds

Any of:

integer
null

integer

paid

Paid

boolean

default: true

line_overrides

required

Line Overrides

Array<object>

ContactCenterLineAcw

object

phone_number_id

required

Phone Number Id

string

acw_seconds

required

Acw Seconds

integer

revision

required

Revision

integer

Example

{
  "reason_codes": [
    {
      "archived": false,
      "paid": true
    }
  ]
}