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Quality settings, switches, thresholds and the AI QA policy

GET
/v1/workspace/quality/settings
curl --request GET \
  --url https://api.vocapable.com/v1/workspace/quality/settings \
  --header 'Authorization: Bearer <token>'

Authorizations

Section titled “Authorizations”

Responses

Section titled “Responses”

200

Section titled “200”

Successful Response

Media typeapplication/json
QualitySettings
object
features
required
QualityFeatures

The staff-owned switches as they apply to this company right now.

object
contact_center
required
Contact Center
boolean
quality
required
Quality
boolean
ai_qa
required
Ai Qa
boolean
qa_enabled
required
Qa Enabled
boolean
ack_window_days
required
Ack Window Days
integer
ai_qa_enabled
required
Ai Qa Enabled
boolean
ai_policy
required
QualityAiPolicy
object
version
required
Version
string
text
required
Text
string
ai_policy_accepted_version
required
Any of:
string
ai_policy_accepted_by
required
Any of:
WorkspacePersonRef

A teammate named on a record: the id the server holds and the name to show.

object
user_id
required
User Id
string
name
required
Name
string
ai_policy_accepted_at
required
Any of:
string format: date-time
ai_policy_current
required
Ai Policy Current
boolean
thresholds
required
QualityThresholds

The PRD numbers the product applies (shown in-product with their reason).

object
min_calibrated_calls
required
Min Calibrated Calls
integer
min_agreement
required
Min Agreement
number
scoring_deadline_minutes
required
Scoring Deadline Minutes
integer
dispute_window_days
required
Dispute Window Days
integer
dispute_resolution_business_days
required
Dispute Resolution Business Days
integer
recompute_interval_days
required
Recompute Interval Days
integer
agreement_computed_at
required
Any of:
string format: date-time
can_edit
required
Can Edit
boolean
can_evaluate
required
Can Evaluate
boolean
revision
required
Revision
integer
can_evaluate_conversations
Can Evaluate Conversations
boolean
ai_scoring
Any of:
QualityAiScoringHealth

The AI scoring deadline as measured (PRD CC5-R3: every eligible call scored within 15 minutes of its transcript being final). Owners and supervisors see it; the owners are pushed quality.scoring_overdue when a call waits past the deadline unscored.

object
deadline_minutes
required
Deadline Minutes
integer
overdue
required
Overdue
integer
oldest_overdue_final_at
required
Any of:
string format: date-time
scored_7d
required
Scored 7D
integer
late_7d
required
Late 7D
integer
last_alert_at
required
Any of:
string format: date-time
Example
{
  "can_evaluate_conversations": false
}