Threshold alert rules you can see

GET

/v1/workspace/contact-center/alert-rules

const url = 'https://api.vocapable.com/v1/workspace/contact-center/alert-rules';
const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

curl --request GET \
  --url https://api.vocapable.com/v1/workspace/contact-center/alert-rules \
  --header 'Authorization: Bearer <token>'

Authorizations

HTTPBearer

Responses

200

Successful Response

application/json

CcAlertRules

object

data

required

Data

Array<object>

CcAlertRule

object

required

string

revision

required

Revision

integer

kind

required

Kind

string

Allowed values: service_level longest_wait calls_waiting available_agents abandon_rate agent_state_duration adherence

queue_id

required

Any of:

string
null

string

queue_name

required

Any of:

string
null

string

threshold

required

Threshold

number

window

required

Window

string

Allowed values: today last_15m

reason_code

required

Any of:

string
null

string

cooldown_seconds

required

Cooldown Seconds

integer

team_id

Any of:

string
null

string

team_name

Any of:

string
null

string

duration_minutes

Any of:

integer
null

integer

enabled

required

Enabled

boolean

is_default

required

Is Default

boolean

description

required

Description

string

subscribed

required

Subscribed

boolean

muted

required

Muted

boolean

subscriber_count

required

Subscriber Count

integer

can_edit

required

Can Edit

boolean

created_at

required

Created At

string format: date-time

Example

{
  "data": [
    {
      "kind": "service_level",
      "window": "today"
    }
  ]
}