The company's service-level policy (versioned)

GET

/v1/workspace/contact-center/sl-policy

const url = 'https://api.vocapable.com/v1/workspace/contact-center/sl-policy';
const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

curl --request GET \
  --url https://api.vocapable.com/v1/workspace/contact-center/sl-policy \
  --header 'Authorization: Bearer <token>'

Authorizations

HTTPBearer

Responses

200

Successful Response

application/json

CcSlPolicy

object

version

required

Version

integer

include_abandons

Include Abandons

boolean

default: true

include_short_abandons

Include Short Abandons

boolean

flowouts_as_misses

Flowouts As Misses

boolean

default: true

callback_clock

Callback Clock

string

default: request

Allowed values: request connect

ai_counts_as_answered

Ai Counts As Answered

boolean

default: true

moves_as_flowouts

Moves As Flowouts

boolean

Example

{
  "include_abandons": true,
  "include_short_abandons": false,
  "flowouts_as_misses": true,
  "callback_clock": "request",
  "ai_counts_as_answered": true,
  "moves_as_flowouts": false
}