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Forecast accuracy: tracked and backtest MAPE / WAPE

GET
/v1/workspace/contact-center/wfm/accuracy
curl --request GET \
  --url 'https://api.vocapable.com/v1/workspace/contact-center/wfm/accuracy?days=28' \
  --header 'Authorization: Bearer <token>'

Authorizations

Section titled “Authorizations”

Parameters

Section titled “Parameters”

Query Parameters

Section titled “Query Parameters”
queue
Any of:
Array<string>
<= 50 items
days
Days
integer
default: 28 >= 7 <= 56

Responses

Section titled “Responses”

200

Section titled “200”

Successful Response

Media typeapplication/json
CcWfmAccuracy
object
queues
required
Queues
Array<object>
CcWfmAccuracyQueue
object
queue_key
required
Queue Key
string
name
required
Name
string
tracked_days
required
Tracked Days
Array<object>
CcWfmAccuracyDay
object
day
required
Day
string format: date
forecast_volume
required
Forecast Volume
number
actual_volume
required
Actual Volume
number
error
required
Any of:
number
tracked_mape
required
Any of:
number
tracked_wape
required
Any of:
number
backtest_days
required
Backtest Days
Array<object>
CcWfmAccuracyDay
object
day
required
Day
string format: date
forecast_volume
required
Forecast Volume
number
actual_volume
required
Actual Volume
number
error
required
Any of:
number
backtest_mape
required
Any of:
number
backtest_wape
required
Any of:
number
average_daily_volume
required
Average Daily Volume
number
target_mape
required
Target Mape
number
target_applies
required
Target Applies
boolean
meets_target
required
Any of:
boolean
Examplegenerated
{
  "queues": [
    {
      "queue_key": "example",
      "name": "example",
      "tracked_days": [
        {
          "day": "2026-04-15",
          "forecast_volume": 1,
          "actual_volume": 1,
          "error": 1
        }
      ],
      "tracked_mape": 1,
      "tracked_wape": 1,
      "backtest_days": [
        {
          "day": "2026-04-15",
          "forecast_volume": 1,
          "actual_volume": 1,
          "error": 1
        }
      ],
      "backtest_mape": 1,
      "backtest_wape": 1,
      "average_daily_volume": 1,
      "target_mape": 1,
      "target_applies": true,
      "meets_target": true
    }
  ]
}

422

Section titled “422”

Validation Error

Media typeapplication/json
HTTPValidationError
object
detail
Detail
Array<object>
ValidationError
object
loc
required
Location
Array
msg
required
Message
string
type
required
Error Type
string
input
Input
ctx
Context
object
Examplegenerated
{
  "detail": [
    {
      "loc": [
        "example"
      ],
      "msg": "example",
      "type": "example",
      "input": "example",
      "ctx": {}
    }
  ]
}