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Erlang C calculator (PRD §8.2)

GET
/v1/workspace/contact-center/wfm/erlang
curl --request GET \
  --url 'https://api.vocapable.com/v1/workspace/contact-center/wfm/erlang?volume=1&aht_seconds=1&interval_seconds=900&sl_percent=80&sl_seconds=20' \
  --header 'Authorization: Bearer <token>'

Authorizations

Section titled “Authorizations”

Parameters

Section titled “Parameters”

Query Parameters

Section titled “Query Parameters”
volume
required
Volume
number
<= 100000
aht_seconds
required
Aht Seconds
number
> 0 <= 36000
interval_seconds
Interval Seconds
integer
default: 900 >= 300 <= 3600
sl_percent
Sl Percent
integer
default: 80 >= 1 <= 100
sl_seconds
Sl Seconds
integer
default: 20 >= 1 <= 3600
asa_seconds
Any of:
number
> 0 <= 3600
max_occupancy
Any of:
number
>= 0.5 <= 1
shrinkage
Any of:
number
<= 0.8

Responses

Section titled “Responses”

200

Section titled “200”

Successful Response

Media typeapplication/json
CcWfmErlang

The calculator (also the small team’s “how many people do we need”).

object
volume
required
Volume
number
aht_seconds
required
Aht Seconds
number
interval_seconds
required
Interval Seconds
integer
erlangs
required
Erlangs
number
required
required
Required
integer
scheduled
required
Scheduled
integer
service_level
required
Any of:
number
asa_seconds
required
Any of:
number
occupancy
required
Any of:
number
binding
required
Binding
string
Allowed values: none service_level asa occupancy capped
table
required
Table
Array<object>
CcWfmErlangRow
object
agents
required
Agents
integer
service_level
required
Any of:
number
asa_seconds
required
Any of:
number
occupancy
required
Any of:
number
wait_probability
required
Any of:
number
caveats
required
Caveats
Array<string>
Example
{
  "binding": "none"
}

422

Section titled “422”

Validation Error

Media typeapplication/json
HTTPValidationError
object
detail
Detail
Array<object>
ValidationError
object
loc
required
Location
Array
msg
required
Message
string
type
required
Error Type
string
input
Input
ctx
Context
object
Examplegenerated
{
  "detail": [
    {
      "loc": [
        "example"
      ],
      "msg": "example",
      "type": "example",
      "input": "example",
      "ctx": {}
    }
  ]
}